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Other Upcoming Events
10th Jun 2013 - 11th Jun 2013
The Imperial Sofitel Resorts & Spa, Flic en Flac. Mauritius
Service Ambassadors is a generic customer focused training program that in today's service context is key in delivering the customer service experience.
Service AMBASSADORS is a BRAND. And it’s targeted to all frontline staff - The Brand YOU. The program takes a holistic approach addressing people, product and process and the central theme being customer centric.
Today issues have to be holistically approached as no amount of training would help unless there is a value driven
culture in place with managements support. Ultimately, it’s the quality of service rendered is the differentiator.
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17th Jun 2013 - 18th Jun 2013
The Imperial Sofitel Resorts & Spa, Flic en Flac. Mauritius
Managers who are able to build and sustain commitment, trust and rapport with their employees invariably
perform well as managers. Their ability to relate to the needs of others and use that understanding to bring out
the best from their subordinates is responsible for the success of the team and business unit. Managers need to understand their personal feelings and emotions first, before attempting to get things done through others. The Emotional Intelligence (commonly known as EQ) as a tool is critical for the success in the workplace.
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19th Jun 2013 - 20th Jun 2013
The Imperial Sofitel Resorts & Spa, Flic en Flac. Mauritius
This programme is ideal for any team leader or manager who has already attended a team leadership programme in the past, would like to brush up / refresh their skills and knowledge. This two day highly inter-active workshop will offer you the opportunity to fine tune your leadership skills and find out how teams change and develop and how you can keep them on track. It will explore what it takes to move an average performing team to one that is high performing and recognised for its achievements.
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24th Jun 2013 - 25th Jun 2013
Talents Centre, Pierrefond. Mauritius
Companies are increasingly turning to project management to help them ride the many challenges confronting them. They see the benefits of relying on project management to help them navigate the way forward, in particular when they need to get groups in their organisations to work collaboratively. The overall goal of this programme is to provide participants with a comprehensive methodology and techniques to define, plan and execute projects successfully.
The emphasis throughout this project management masterclass is on the application of practical tools and techniques to enhance the effectiveness of project planning and implementations in organisations.
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8th Jul 2013
The Imperial Sofitel Resorts & Spa, Flic en Flac. Mauritius
When developing your B2B strategy for social media, the place to start out is to find out where other businesses are going.
Who are you trying to market to, and which social media platform are they using? Are there business
owners or certain employees that you are looking for?
Where are they getting their information?
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29th Jul 2013 - 30th Jul 2013
The Imperial Sofitel Resorts & Spa, Flic en Flac. Mauritius
Key account management and the development of key accounts are critical to an organisation’s success or failure.
It is the larger order or longer-term contract that can smooth out cash flow and create significant profit potential.
Multiple relationship management, networking and strategic planning are all crucial skills to maximise and maintain the potential of key accounts.
This workshop provides you with practical and effective strategies to ensure that key account relationships are nurtured into highly valued partnerships. A strong focus will be placed on strategic planning and the skills needed to protect key accounts from competitor attack. Delegates will leave this course with a plan that will allow them to achieve all of the above.
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