Key account management and the development of key accounts are critical to an organisation’s success or failure. It is the larger order or longer-term contract that can smooth out cash flow and create significant profit potential. Multiple relationship management, networking and strategic planning are all crucial skills to maximise and maintain the potential of key accounts. This workshop provides you with practical and effective strategies to ensure that key account relationships are nurtured into highly valued partnerships. A strong focus will be placed on strategic planning and the skills needed to protect key accounts from competitor attack. Delegates will leave this course with a plan that will allow them to achieve all of the above.

Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to resolve the problem in a creative way. This two-day problem solving workshop should help participants enhance their skills to find sustainable solutions and learn new ways to approach problem solving to reach win-win decisions.

All phenomenal business people are proficient at delegation. Delegation is an art and science. It is a skill that you can learn through practice, and like any skill, you become better and better at delegation the more you do it. Learn how to think about the process of delegating effectively to others. As you become an excellent delegator, you will become more and more valuable to yourself and your organization. Almost all of your successes as an executive will be because of your having chosen the right people for the right jobs – people with the right talents, personality, skills and ability. Choosing the right people for your team is crucial to your success. Learn how to find the best possible candidates for the job every time. The better you become at finding and deploying the right people, the more effective you will be as an executive and the greater will be your contribution to your company. All work is done by teams. Your ability to assemble and manage a high performance team of motivated individuals is the key to your value and effectiveness as an executive at every stage of your career. When you apply these ideas and principles on a regular basis, you will get far greater results from your people than ever imagined possible.